When you become our customer, you agree to the processing by us of your personal information in accordance with the Federal Data Protection Law. We work to ensure your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected:
1. Personal data
We take responsibility for all the personal data – such as your name, address, e-mail address, phone number, date of birth, etc. – that you provide us with or that we obtain through purchases, when you order catalogues, subscribe to our newsletter or when you create a personal account on our web site
2. How do we use your personal data?
By providing us with your personal details, you consent to let us use the data collected in order to meet our commitments to you and provide the service you expect. This will include the processing of orders for shipping, text message notification of delivery status, managing your account by carrying out credit checks, sending information such as new services or marketing offers. In order to provide you with relevant offers and information we may analyse your personal data. We may also notify you of any changes or enhancement to our services by either email, telephone or mail. In the event of any problem with the delivery of your items, we will use the information to contact you. We will only keep your data for as long as necessary to carry out our services or for as long as we are required by law.
3. Who can I contact to find out what data is held?
You have the right to contact us to find out what personal data is held about you. If it is incorrect, incomplete or irrelevant you can request that the data is corrected or deleted. Annually, you also have the right to request written documentation on the personal information we have regarding you on our account files. To request this document please write in to Our Customer Service.
4. How may I withdraw my consent?
You can withdraw your consent to us using your personal data for marketing purposes (e.g. sending catalogues, newsletters or offers) whenever you like. You can contact us either by sending us a letter at : STARMART SRL, via G. Matteotti, 125 – 60121 ANCONA (AN) Italy, or by sending us an email at email@example.com
5. Who has access to the data?
We never pass on/sell/swap your data to/with third parties for marketing purposes outside our company. Data that is forwarded to third parties is used only to meet our commitments to you. For example, we forward address data to suppliers and shipping agents in connection with deliveries. We may also supply your personal details to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection.
6. How do we protect your data?
We have taken technical and organizational measures to protect your data from loss, manipulation, unauthorised access, etc. We continually adapt our security measures inline with technological progress and developments. At StarMart we protect your data using encryption. Secure Sockets Layer (SSL) is a function that encrypts all information sent between buyer and seller.
7. Card purchases
To make card purchases with us as secure as possible, we use PayPal so that all information is sent in encrypted form using SSL. This means that the information is passed through a secure connection and that your card details cannot be read by us or by any other external parties.
8. For card purchases PayPal works with an authorized payment agent that helps them to check directly with your bank that the card is valid for purchases. PayPal processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security.
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Web beacons are miniscule electronic image files that can be embedded within a web page or included in an e-mail message, and are usually invisible to the human eye. When used, web beacons (also known as “clear GIFs“ or ”tracking pixels”) may tell us such things as: how many people are coming to our web sites, whether they are one-time or repeat visitors, which pages they’ve viewed and for how long, how well certain online advertising campaigns are converting, and other similar web site usage data. When used in an e-mail, web beacons can tell us the time the e-mail was opened, if and how many times it was forwarded, and what links users click on from within the e-mail message. Based on this information, we can adjust the content, products, services, and promotions we provide you to better meet your interests, as well as make you aware of StarMart products, services, and/or special offers in which you may be interested.
These are files that record web activity and gather non-personal statistics about your visit to or use of our web sites. Log files may help us capture, among other things: (i) your IP Address, which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP) (note that, depending on your ISP, the number assigned to your computer can be different every time you connect to the Internet); (ii) the type of browser and operating system you use; and, (iii) other information about your online session, such as the URL you came from to get to our web site and the date and time you visited our web site. In addition to using this information to better understand how our websites are used, we may use information captured through log files such as an IP Address (together with your personal information) to troubleshoot technical problems, maintain online safety and security, and if necessary, prohibit or restrict access to our Online Services by certain users.
10. Controller of personal data is Giuseppe Scavone, StarMart Srl, via G. Matteotti, 125 – 60121 ANCONA (AN) Italy
VIa G. Matteotti, 125
60121 Ancona (AN)